Support Technician Image Guided Surgery

Country: 
Sweden
Region Location: 
Stockholm
Reference: 
5a01e

We are looking for a Support Technician in the field of Image Guided Surgery and surgical disciplines to support the Sales Team in the Scandinavia region reporting directly to the Regional Manager.

You will be responsible for repairing and installing image guided surgery systems from a home office in Malmø or Stockholm.

Tasks

  • Install Image Guided Surgery systems in Scandinavia and conduct acceptances according to the latest service documentation
  • Organize installation schedules internally and externally
  • Perform troubleshooting and repairs for complex technical issues
  • Perform yearly System Inspections & Safety Checks (PMI)
  • Work closely and establish good relationship with biomedical departments
  • Escalate problems/issues fast, involve responsible people and keep track of progress
  • Provide summary of experience, suggestions and possible improvements at end of projects
  • Track shipments by checking inventory after receiving, tracking backorders and informing headquarter about missing or damaged parts
  • Follow safety rules, especially MR safety & Electrical Safety
  • Manage service documentation to proactive completion and submission of key documents according to process standards, Electronic Field Service Reports to be submitted upon completion of service activity

Requirements

  • Studies/Technical experience in electronics or informatics
  • 1-3 years’ experience in a technical support role preferably for a healthcare company or provider
  • Good technical knowledge of Microsoft OS and networks
  • Excellent written and oral communication skills in English, Swedish and/or Danish
  • Ability to work well in a team environment and individually
  • High flexibility and ability to travel about 80% of the time